The Loss Prevention Group, Inc., including LPG Live Scan (“LPG,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our websites, online forms, communications, training registration processes, and other interactions with our business.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, email address, telephone number, mailing address, employer or company information, training and registration information, and information you provide when contacting us or requesting our services.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and similar website usage information.

Payment information submitted for purchases or registrations may be processed by third-party payment processors. We do not necessarily receive or retain complete payment card information processed by those providers.

Certain services, including Live Scan fingerprinting and other fingerprinting services, may require additional identifying information. Information collected in connection with these services is handled according to applicable laws, regulations, and requirements governing those services.

How We Use Information

We may use information we collect to:

• Provide and administer our services and training programs;
• Process registrations, purchases, appointments, and customer requests;
• Communicate with customers regarding services, classes, appointments, certificates, or other transactions;
• Respond to questions and customer-service inquiries;
• Send administrative, transactional, or service-related communications;
• Maintain business and training records;
• Improve our website, services, and customer experience;
• Prevent fraud, misuse, or security incidents; and
• Comply with applicable legal and regulatory requirements.

Text Messaging and Mobile Information

If you provide a mobile telephone number and consent to receive text messages from us, we may use SMS messaging to communicate with you regarding our services, appointments, registrations, training, customer-service requests, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive text messages is not a condition of purchasing goods or services unless otherwise specifically disclosed.

Disclosure of Information

We may disclose information to service providers and vendors that assist us in operating our business, such as website hosting providers, scheduling and registration services, communications providers, payment processors, information technology providers, and other companies that perform services on our behalf.

We may also disclose information when reasonably necessary to comply with applicable law, regulation, court order, subpoena, governmental request, or other legal process; to protect our rights or property; or to protect the safety and security of our customers, employees, or others.

We do not sell mobile opt-in information or text messaging consent information to third parties.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, improve performance, and understand how visitors interact with our website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

Third-Party Services and Links

Our website and services may use or link to third-party websites, applications, payment processors, scheduling systems, or other services.

Those third parties may have their own privacy practices and policies. This Privacy Policy does not govern information collected independently by third parties through their own websites or services.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and training records, satisfy legal or regulatory requirements, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the service involved.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you. Some information may need to be retained for legal, regulatory, security, training-record, transactional, or other legitimate business purposes.

California residents may also have additional privacy rights under applicable California law. The availability of particular rights depends on the law and circumstances applicable to the information and our business.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

The Loss Prevention Group, Inc. / LPG Live Scan
524 7th Street
Oakland, CA 94607
Phone: (510) 836-6011
Online: Please use our Contact Us form.