Live Scan FAQ

The DOJ and FBI conduct the background check based on the level of service indicated on the Request for Live Scan Service form. The results are forwarded only to the Applicant Agency (the company, organization, school, or government agency that requested them). The standard processing time is typically two to five days, but some results may take longer. Any criminal history or poor ridge detail (poor fingerprint quality) may result in additional delays.

Applicants should check with the Applicant Agency, as the DOJ and FBI send results directly to the Applicant Agency. LPG Live Scan and the applicant do not receive the background results. If the Applicant Agency does not have the results within seven days, applicants can use the DOJ Applicant Status Check Web Portal to determine the status of their background check. Before accessing the Portal, please ensure you have the following information:
- The applicant’s date of birth
- The 10-digit Applicant Transaction Identifier (ATI) number located at the bottom of the Request for Live Scan Service form. The ATI number follows this sequence: 1 Letter; 3 Numbers; 3 Letters; 3 Numbers.

The DOJ and/or FBI may occasionally reject fingerprints due to poor quality, which can result from factors such as age (thin skin, fine lines, wrinkles, loss of elasticity), dry skin, medical conditions, or the nature of one's work. If LPG Live Scan performed the original fingerprinting, they will provide a retake at no cost during regular business hours, as long as you bring the DOJ/FBI Rejection Notice and a new Request for Live Scan Service form. If the fingerprints are rejected a second time due to poor quality, the Applicant Agency Custodian of Records can request a DOJ/FBI name check by completing a BCIA 8020 form.

The DOJ/FBI applicant processing fees for state and federal background checks vary by applicant type (e.g., employment, licensing, certification, permit, volunteer). A list of standard processing fees is available [here]. If the applicant is responsible for payment, LPG Live Scan will collect the fees and remit them to the DOJ. If the Applicant Agency has a DOJ billing number listed on the Request for Live Scan Service form, the fees will be charged to the Applicant Agency.

Background results for applicant live scans are returned only to the Applicant Agency. Fingerprints collected for these scans are not stored in a database, and agencies are not permitted to share applicants' background information. Therefore, a new live scan is required for each position that necessitates a fingerprint background check.

Yes! Please see the Billing Account page for more information and to apply.

Yes, individuals have the right to request a copy of their criminal history record maintained by the California DOJ for review of accuracy and completeness. To receive a copy, individuals must complete a live scan and pay a $55.00 fee ($30 rolling fee + $25 DOJ processing fee). The California DOJ will typically mail the criminal history record to the address you provide within 30 days; however, some results may take longer. Any criminal history or poor ridge detail may cause further delays. For more information and to access the Request for Live Scan Service form, click [here].
Note: Criminal history records requested for personal review cannot be used for visa/immigration or foreign national transactions. If you require a background check for these purposes, refer to the California DOJ Visa/Immigration webpage.

As a primary form of photo identification, the following unexpired documents may be presented by an applicant when being fingerprinted:
- State-issued driver’s license or identification card
- U.S. passport or U.S. passport card
- Federal government personal identity verification card